How can we help you?

We accept all major credit/debit cards (Visa, MasterCard, American Express, RuPay), UPI payments, net banking, and popular wallets like Paytm, PhonePe, and Google Pay. Cash on Delivery is also available for select locations.

Absolutely! We use industry-standard SSL encryption and secure payment gateways. Your payment information is never stored on our servers. All transactions are processed through certified payment partners.

Yes, we offer no-cost EMI options on orders above ₹3000 through select banks. You can see available EMI options at checkout after selecting your payment method.

Payments can be declined for various reasons including insufficient funds, incorrect card details, or bank restrictions. Please verify your details and try again, or use an alternative payment method. If the issue persists, contact your bank.

Standard shipping costs ₹99, Express shipping ₹199, and Same-day delivery ₹349 (available in select cities). Orders above ₹999 qualify for FREE standard shipping!

Standard shipping takes 5-7 business days, Express shipping 2-3 business days, and Same-day delivery within 24 hours. Delivery times may vary based on your location and product availability.

Currently, we only ship within India. We're working on expanding our shipping to international destinations soon. Stay tuned for updates!

Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track your order by logging into your account and visiting the 'My Orders' section.

We offer a 30-day easy return policy. Items must be unworn, unwashed, with all original tags attached. Simply initiate a return from your account, and we'll arrange a free pickup from your doorstep.

Once we receive and verify your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method. You'll receive email confirmation when processed.

Yes! Exchanges are free and easy. Initiate an exchange from your account, select the new size you need, and we'll ship it as soon as we receive your original item.

We're sorry if this happens! Contact us within 48 hours of delivery with photos of the issue. We'll immediately ship a replacement or issue a full refund, and arrange pickup of the damaged item at no cost.

Click on the 'Login' icon in the top navigation and select 'Register'. Fill in your details including name, email, and password. You can also sign up using your Google account for faster registration.

Click 'Forgot Password' on the login page and enter your registered email. You'll receive a password reset link. Follow the instructions in the email to create a new password.

Log in to your account, go to 'My Account' > 'Addresses'. You can add, edit, or delete shipping addresses. You can also set a default address for faster checkout.

We're sorry to see you go! To delete your account, please contact our support team at rbkidz.help@gmail.com. Note that this action is permanent and cannot be undone.

We use premium, soft, and breathable fabrics ideal for children's sensitive skin. Most of our products are made from 100% organic cotton, cotton blends, or high-quality sustainable materials.

Yes! Our clothes are hypoallergenic and free from harsh chemicals. We use baby-safe, non-toxic dyes and follow strict quality standards. All products are tested for harmful substances.

Most items can be machine washed in cold water on a gentle cycle. Use mild, baby-safe detergent. Avoid bleach and tumble dry on low heat. Check the care label on each item for specific instructions.

Our clothes are pre-shrunk during manufacturing to minimize shrinkage. Following the care instructions properly ensures your clothes maintain their size and quality wash after wash.